Alternative Dispute Resolution

Consumer Notice

In accordance with Law no. 144/2015, of September 8, 2015, we have disclosed all entities for Alternative Dispute Resolution that can be contacted in case of conflict, in the purchase of a product or service referenced on this website.

It is worth mentioning that when necessary, this solution, compared to the judicial route, is usually faster, less formal, and less costly. Therefore, if you are dissatisfied and wish to discuss your situation, you can do so by contacting an Alternative Dispute Resolution entity.

Entities for Alternative Dispute Resolution in case of Disputes:

 
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (National Center for Consumer Disputes Information and Arbitration)
www.arbitragemdeconsumo.org

CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (Centre for Information, Mediation, and Arbitration of Consumer Disputes in Algarve)
www.consumidoronline.pt

CACCDC - Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra (Consumer Dispute Arbitration Center of the Coimbra District)
www.centrodearbitragemdecoimbra.com

Centro de Arbitragem de Conflitos de Consumo de Lisboa (Consumer Dispute Arbitration Center of Lisbon)

CICAP – Centro de Informação de Consumo e Arbitragem do Porto (Consumer Information and Arbitration Center of Porto)
www.cicap.pt

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral (Consumer Dispute Arbitration Center of Vale do Ave / Arbitration Court)
wwww.triave.pt

CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo) (Consumer Arbitration Court (Consumer Information, Mediation, and Arbitration Center (Consumer Arbitration Court))
www.ciab.pt

CACC-RAM – Centro de Arbitragem de Conflitos de Consumo da RAM (Consumer Dispute Arbitration Center of the Autonomous Region of Madeira)
www.srrh.gov-madeira.pt/In%C3%ADcio/tabid/292/Default.aspx

CASA - Centro de Arbitragem do Sector Automóvel (Automotive Sector Arbitration Center)
www.arbitragemauto.pt

CIMPAS – Centro de Informação, Mediação e Provedoria de Seguros (Insurance Information, Mediation, and Ombudsman Center)
www.cimpas.pt

More information on the Consumer Portal: www.consumidor.gov.pt/

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