• 1.1 The "seller" Celso Lima - Unipessoal Lda (Mundilar Airguns) has its products for sale on the website www.mundilar.net, with "e-commerce" services available exclusively for end users / "consumers".
• 1.2 The "Consumer" refers to the individual who acts/purchases outside of their business or profession. If you are not a "consumer," we kindly ask that you refrain from making purchases on the online sales website www.mundilar.net.
• 1.3 Celso Lima - Unipessoal Lda reserves the right to not process orders received from users who are not "Consumers" or those that do not comply with the general sales conditions of Seller Celso Lima - Unipessoal Lda.
• 1.4 These conditions and general terms of sale exclusively regulate the offer, transmission, and acceptance of orders placed on www.mundilar.net between consumers of the Mundilar Airguns online store (mundilar.net) and the seller.
• 1.5 The "Consumer" must provide the "Seller" with an email address, or data related to another form of contact, that are correct and complete and agrees that the "Seller" may contact them using this information, if deemed necessary.

• 2.1 To place an order on www.mundilar.net, it is necessary for the user to have an email account and for their browser to be configured to accept cookies and pop-ups, in order to enjoy all the navigational conditions of the Mundilar Airguns online store.
  Ordering from the Mundilar Airguns Online Store is easy:
  Find the products you want to purchase;
  Add the selected products to the Cart;
  Proceed to checkout;
  Select the desired payment option;
  Review your order;
  Proceed to payment and confirm the order;
  You will receive an order confirmation via email;
  Your order is confirmed when you select the green "Confirm Order" button (Checkout) at the end of the purchase process.
  When Mundilar Airguns receives your order, a message with your order number and all its details will appear on the screen. The purchase agreement is finalized at that moment.
  An order confirmation is automatically sent to your email. We suggest that you print it out or download this copy for future reference.
  We reserve the right to not accept your order, or to cancel it even after its automatic confirmation.
  By submitting the order form, you are accepting the general purchase conditions, as well as other conditions existing on www.mundilar.net, through links, including the general terms and conditions of use.
  The seller may not process orders that do not have sufficient guarantee of good collection; when orders are incomplete or incorrect, or when the ordered products are no longer available. In these cases, we will inform you by email that the sales contract was not made and that the seller did not proceed with the sale, specifying the reasons for this.
  If the products displayed on the online store (www.mundilar.net) are no longer available at the time of your last access or when the seller receives the request, the seller must inform you of their unavailability within 30 days after receiving the request.
  If an order and respective payment have been made for products that are no longer available, the seller will refund the money paid for the unavailable items.

• 3.1 Payment Methods
  You can find the available payment methods in the Help/FAQ's section of the website. We do not accept any other payment method besides those mentioned. Please do not attempt to pay by any means not specified. If you do so, we cannot be held responsible for loss of payment or any other damages that may result.
• 3.2 Payment Processing
  If you proceed to payment with Credit Card, PayPal, Splitit, we will deduct the amount due from your account as soon as your order leaves our warehouse. In the case of payment with Credit Card, all details (such as card number or expiration date) will be sent through encrypted protocol to the company that provides remote electronic payment services, without third parties having access to the transmitted information.
  This information will not be used by Mundilar Airguns except to carry out the necessary procedures for purchase or refund, in the case of return, in accordance with the exercise of the right of return or for communication, to the police, of fraud cases.
  The purchase price of the products and shipping costs, as indicated in the order form, will be charged to your account when the purchased products are actually shipped.

• 4.1 The www.mundilar.net store uses one of the most robust security technologies among available encryption platforms.
  Your payment information will be encrypted from the moment you enter it until your transaction is processed and will not be stored on a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or via email cannot be guaranteed.
  Mundilar Airguns cannot be held responsible for any damages suffered as a result of the use of electronic means of communication including, but not limited to, damages resulting from failures or delays in the delivery of electronic communications, interceptions, or manipulations of electronic communications by third parties or computer programs used for communications or transmission of viruses.
  If you choose to pay by Multibanco Reference, we will begin processing the order after we have received the payment. After 3 calendar days have elapsed since placing the order, and if we have not received any payment, Mundilar Airguns reserves the right to cancel the order.
  Payments can only be processed if the billing information can be verified.

• 5.1 Mundilar Airguns retains ownership of the company's products until full payment has been received for all such products.

• 6.1 The prices of the products displayed on the website include Value Added Tax (VAT). Shipping rates are applied per order. The exact shipping rate will depend on the country where your order will be delivered. For additional information on shipping rates by country, please refer to the Help/FAQ section of the website. You can also simulate these rates by adding desired products to your shopping cart and entering your delivery address.
• 6.2 Prices are all quoted in euros. Please note that changing the delivery country may affect prices due to transportation costs.
• 6.3 Your Total Price
  The total price specified in the final checkout menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future reference. Please only pay the exact amount specified in the order confirmation and make individual payments per order.
• 6.4 Price Changes
  The prices of products displayed on the website are subject to change. Mundilar Airguns reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.
• 6.5 Price Errors
  Please note that despite careful updating of the website, it is possible for price information on the site to contain errors. Mundilar Airguns does not commit to the offer and reserves the right to cancel your order in the event of such an error.

Mundilar Airguns does not sell products with defects or of inferior quality to the standards existing in the market. The main features of each product shown on www.mundilar.net are available on each respective product page. The products offered for sale on www.mundilar.net may not correspond exactly to the actual appearance in terms of image and colors, due to the Internet browser and monitor used.
All products are shipped in their original packaging; please do not damage this packaging if you intend to return the purchased product.
If you decide to exercise the right of return for purchased products, Mundilar Airguns has the right not to accept the return of products that are returned without their original packaging in perfect condition or that have been altered from their original state or damaged. The products to be returned must not have been used and must have the appropriate labels, packaging, and, if applicable, the original documents and accessories that were delivered with them. If the buyer does not comply with this or if the product has suffered any damage, the buyer accepts that the product may be devalued or that Mundilar Airguns may refuse its return.

• 8.1 Delivery: Where and When
  We deliver products from Monday to Friday from 9am to 6pm. We do not make shipments on certain holidays. We can only fulfill the delivery of an order if the delivery address is a home or an office located in one of the countries listed in the Delivery menu.
  To receive the order, it is necessary to ensure that someone is at the address. This service does not include scheduling or appointment options, so the delivery of the order will be made without prior contact by the carrier. We do not guarantee this timeframe during promotions, sales, Christmas, epidemic periods, or in case of stock shortages.
  A delivery is considered made or a product is considered delivered with the signature of the delivery receipt at the agreed address.
• 8.2 Delivery Times
  If you confirm your order on a business day by 12pm and make payment with Credit Card, PayPal, Splitit, or via Multibanco, your order will be shipped on the next business day (weekends and holidays are not considered business days), with a delivery time of 24 hours from the moment the order is dispatched. If you choose payment by Bank Transfer, the shipping is less efficient, as we will only ship after receiving the payment. This may take between 2 to 3 days.
  Mundilar Airguns will not be responsible for non-compliance or delay in compliance with any obligation due to an event of force majeure, that is, an event, act, or omission, beyond its reasonable control (Force Majeure Event - which includes any event, act, or omission, beyond the reasonable control of Mundilar Airguns).
  We will try to deliver within the expected time, to the extent that it is commercially reasonable. We usually proceed in this manner, however, we cannot guarantee timely delivery.
• 8.3 Partial Deliveries
  Whenever possible, we will try to deliver everything in just one shipment. However, we reserve the right to split the delivery of the order, for example (but not limited to) if a part of the order is delayed or unavailable. In the event that we split the order, the customer will be notified, by email, of our intention to proceed in this manner. The email address provided by the customer at the time of purchase will be used for this purpose.
• 8.4 Inspection at the Time of Delivery
  At the time of delivery, the customer must inspect the packaging to check for any damages. If it is found that the products are damaged, the customer should not accept the delivery of the order, which will be returned. Mundilar Airguns will proceed with the refund of the amounts paid for the order and shipping as soon as the warehouse receives and completes the return process.
  Any claim of non-receipt of an order must be made within a maximum period of 30 days from the date of placing the order. After this period, Mundilar Airguns cannot be held responsible for its loss.

• 10.1 Order Cancellation before Shipment
  The customer can cancel the order as long as it has not yet been shipped. If the customer places an order and wishes to cancel it, they should contact our Customer Support Service and request the cancellation of their order, using the email address [email protected].
  If the cancellation request is successful, the customer will be notified by email of this decision and the cancellation will be processed at no cost to the customer. If the cancellation request is not possible, the products will be shipped to the customer who, if they still intend to cancel the order, must refuse to accept them. The products will be returned, and upon receipt, the refund will be processed.
• 10.2 Return of Defective Products
  The customer has the right to return delivered products if it is found that they have defects or other non-conformities compared to the ordered products. The return can be made within 14 consecutive days after receiving the order. This does not affect your statutory rights. If your claim is justified, the paid amount and shipping costs will be refunded. If you have any questions about how to proceed with a return, you should contact our Customer Support Service at the email address [email protected].
• 10.3 Return of Products Due to Withdrawal
  If for any reason you are not satisfied with the products you ordered, you can return them within 14 calendar days after receipt, provided that:
  The products have not been used;
  The product retains its original characteristics and the packaging is not damaged (carefully opened packaging will not be considered damaged);
  You cannot return:
  Products that have been tampered with;
  Products that have been used.
• 10.4 Return of Gifts
  Currently, it is not possible for a person who received a product as a gift from someone else to return it. In this case, to proceed with the return, you should contact the person who purchased it, so that they can proceed with its return, according to the Return Conditions.
• 10.5 Exchange of Products or Sizes
  To exchange an item for another or to exchange sizes, please follow the steps in Returns.
• 10.6 Information on Returns
  If the customer wishes to return the items, the shipping and return costs are fully borne by the customer.
  Refunds will be made based on the payment method. If the customer makes payment by Multibanco reference, it is necessary for the customer to provide their bank details to our Customer Support Service when initiating the return process. This information is necessary so that we can proceed with the refund to your account. The customer will receive the refund after the product(s) have been returned and processed.
  
  Please read the instructions below and follow them carefully to avoid unnecessary delays. To formalize the return, you must contact Mundilar Airguns by email at  www.mundilar.net/en/contact-us, sending the duly completed resolution form.

Resolution form: 

The User must send the product(s) to the following address of Mundilar Airguns. Warehouse in Portugal: Mundilar Airguns - Rua Manuel Martins Costa Lt 538, Fr A, R/C Esq, Praia da Vagueira 3840-277 Gafanha da Boa Hora - Portugal

Mundilar Airguns assumes no responsibility for the delivery company contracted by the Customer for the return of the order. In this sense, Mundilar Airguns recommends that the User demands from the delivery company proof of delivery after the courier has deposited the product in Mundilar Airguns' warehouse, so that the User is aware that the product was correctly delivered to Mundilar Airguns.

Mundilar Airguns assumes no responsibility for the address to which the User sends the order for its return. In the case of Europe, it should always be our warehouse.

The expenses of returning the order (such as shipping expenses through delivery companies) will be assumed directly by the user.

If you need additional information about the return process and refund times, you can contact our Customer Support Service at the email address [email protected].

• 11.1 For additional information, you can contact the seller via email at [email protected] or you can also do so through the contact form available on our website.

• 12.1 When used in accordance with the established rules, a promotion code entitles the user to enjoy a promotion/discount related to the purchase of a specific product or a set of products, during the period indicated/associated with the promotional code/promotional campaign.
• 12.2 Promotional codes can only be used for online purchases made on the website. Selling, exchanging, or donating a promotional code is not allowed. The customer holding the promotional code cannot upload or make available a promotional code on any website or other public offering, donation, sale, or exchange platform. The use of promotional codes for commercial purposes is not allowed.
• 12.3 The promotional code is connected with the Mundilar Airguns brand. The use of the promotional code is not allowed in connection with another brand, company, or name. Likewise, the use of the promotional code in an illegal, abusive, or disrespectful manner, as well as in any other way that may harm the reputation of Mundilar Airguns, is not allowed.
• 12.4 The use of the promotional code is conditioned to only one use per product and per order. Promotional codes cannot be combined with any other promotions or special offers.
• 12.5 Promotional codes are not exchangeable for cash.
• 12.6 Mundilar Airguns has no obligation to reissue or reimburse promotional codes. However, in the event that Mundilar Airguns decides to reissue or refund a promotional code, access to the original promotional code is required. Therefore, it is necessary to keep a copy of your promotional code, as otherwise it cannot be reissued or replaced in case of loss.
• 12.7 In cases where Mundilar Airguns reissues/refunds the promotional code, the discount of that value can only be applied to a purchase of equal or greater value than the purchase for which the discount/promotional code was issued.
• 12.8 Without prejudice to any other rights, Mundilar Airguns may have/has the right to immediately invalidate the promotional code if Mundilar Airguns has reasons to suspect that a promotional code is being used: in violation of the aforementioned conditions, by usurpation, or in other cases where Mundilar Airguns has reasons to act in this way.

The fulfillment of all orders placed on the website is subject to availability. Mundilar Airguns tries to ensure that all items offered for sale on the website are in stock. However, Mundilar Airguns reserves the right not to accept any orders or to cancel orders already confirmed for products that are no longer in stock. In these cases, Mundilar Airguns will inform the customer of such fact and proceed to refund the amount paid.

The offers on the website are valid only for the moment they are displayed on the website, unless otherwise communicated on the website. Mundilar Airguns is not bound by any offer in case of errors or misspellings, pricing, or other information on the website. Mundilar Airguns reserves the right to cancel any purchase and sale made under such errors.

• 15.1 Mundilar Airguns will only be liable for damages suffered by the customer in the event that such damages result from violations attributable to Mundilar Airguns' contractual obligations to the customer, or in the event that Mundilar Airguns' liability results from applicable legal rights.
• 15.2 If the customer has suffered damages related to the activity of the website, Mundilar Airguns' liability will be limited to:
  Damages to Mundilar Airguns products or other materials;
  Reasonable and provable costs incurred by the customer to find the cause and amount of the indemnification attributable to the damage;
  The maximum refund of the aforementioned compensation (if applicable) will be the price of the products in question.
• 15.3 Mundilar Airguns cannot be held liable for damages suffered by third parties resulting from the use of any of our products. Mundilar Airguns cannot be held liable for damages suffered by the customer as a result of improper use of our products.
• 15.4 Mundilar Airguns is not responsible for damages resulting from incorrect information on the website.
• 15.5 In the event that the customer suffers damages resulting from gross negligence or willful misconduct on the part of Mundilar Airguns, none of the limitations set forth in this article apply.

These general conditions and all disputes arising therefrom that are related to these general conditions, including their validity, the use of the website, or any purchase on the website, must be governed by Portuguese Law.

Mundilar Airguns has the right to change these Terms & Conditions at any time. The customer is subject to the principles and terms in force at the time of their order, unless the law or competent authority impose any changes to them.

Although Mundilar Airguns works on its website with all due care, the information, texts, graphic documents, films, music, and/or other services may contain errors or be incomplete or incorrect.
Mundilar Airguns cannot be held responsible for any damages resulting from the use (or inability to use) the website, including damages caused by viruses or any inaccuracies or imperfections in the information, unless such damage results from willful misconduct or negligence on the part of Mundilar Airguns.

All brand names, product names, and titles used on the website are registered trademarks or registered names of Mundilar Airguns or registered trademarks and names of other owners.
The user/customer of the website is not authorized to use or reproduce any of these registered trademarks or registered names as this constitutes a violation of the rights of the owners.
Everything related to the design, texts, documents, films, music, and/or other services of the website, the selection and organization thereof, as well as all the compilation of software (including applets) and all other materials of the website are the property of Mundilar Airguns and its suppliers.
Users/customers are only authorized to electronically copy and print portions of the website if necessary to place an order on it or to use the website as a source for purchase.
Users/customers are not authorized to make any other use of the website or the information and materials contained therein, including reproduction for purposes other than those mentioned above, modification, distribution, or republication.

"Celso Lima - Unipessoal, Lda" (Mundilar Airguns) recognizes the importance of protecting your personal data, whatever its nature, and values, above all, honesty and transparency so that it is possible to build a solid and lasting relationship with customers based on trust and mutual benefit. Therefore, with the entry into force of the new General Data Protection Regulation of the European Union (EU 2016/679), we have developed a set of security measures aimed at protecting your data and have also updated our Privacy Policy.
This Privacy Policy aims to explain to you the Data Processing Policy of Celso Lima - Unipessoal, Lda since if you intend to make a purchase in our online store, you must accept our privacy policy as it is essential and mandatory for the completion of the delivery of our products.
However, if you have any questions regarding this Policy, you can contact us at the following email address: [email protected] or by letter addressed to: Celso Lima - Unipessoal, Lda, Rua Manuel Martins Costa, Lt 538, Fr A, R/C Esq, 3840-277 Gafanha da Boa Hora.

Privacy Policy

Cookie Policy

Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in the resolution, or guidance, of any conflict. The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out of court: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Customers defined as consumers by Law 144/2015 and who have entered into purchase and sale contracts and/or provision of services have the right to resort to official entities that help them in the resolution of any conflict that has as its object such contracts, without prejudice to resorting to the Judicial Courts. The updated list of Alternative Dispute Resolution entities available under the terms of article 17 of Law No. 144/2015, of September 8, is listed on the Consumer Portal, accessible through the website www.consumidor.pt. For more information, you can also consult Law 144/2015. We further inform you that, to settle disputes arising from online purchases, you may resort to a resolution system called "ODR Platform - Online Dispute Resolution/RLL", created by the EU.
In any case, you can contact one of the designated centers below.

Entities for Alternative Dispute Resolution

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
http://www.arbitragemdeconsumo.org

CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
https://www.consumidoronline.pt/pt/

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
http://www.centrodearbitragemdecoimbra.com

Centro de Arbitragem de Conflitos de Consumo de Lisboa
http://www.centroarbitragemlisboa.pt

Centro de Informação de Consumo e Arbitragem do Porto
http://www.cicap.pt/

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral
http://www.triave.pt/

European Platform for Online Dispute Resolution:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

If the user/customer wishes to use information or materials from the website, they need to obtain prior written authorization granted by Mundilar Airguns.
Address of Mundilar Airguns (Celso Lima Unipessoal - Lda):
Rua Manuel Martins Costa, Lt 538, Fr A, R/C Esq
3840-277 Gafanha da Boa Hora
VAT: 505121697