Customer service - Contact us

Mundilar is an airgun store that has been in the market for over 15 years, with internationally proven experience in the trade of rifles.

In our online shooting sports store, you will find a wide variety of air rifles, PCP rifles, CO2 pistols and revolvers, and air pistols.

The great difference in our online store lies in the fact that we offer very competitive prices and ensure that 99% of our items in stock are available for immediate delivery, providing customer support for any questions or clarifications that may be necessary.

To get to know us better, you can also visit our pages on various social networks, or even visit our blog.

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To contact Mundilar directly, you can do so by sending an email to [email protected].

The headquarters of Mundilar Airguns is located at the following address:

Rua Manuel Martins Costa Lt 538, Fr A R/C Esq (Praia da Vagueira)

3840-277 Gafanha da Boa Hora, Aveiro, Portugal

Mundilar Airguns is an Online store and does not offer in-person service, for this reason, all sales are made exclusively online.

If, on the other hand, you wish to be contacted by our team, you only need to fill out the contact form available on the contact page. Click here

At Mundilar, we sell renowned brands with assured quality such as Gamo, Weihrauch, Cometa, FX Airguns, Norica, Air Arms, Kalibrgun, Hawke, Daystate, Falcon Optics, among others.

To discover all the brands we sell, visit: www.mundilar.net/pt/fabricantes-marcas

To register in the Store, you must create your account on the Login page: Click Here

Then you must fill in your personal details and address where you want to receive your orders, and you will be ready to start shopping!

Questions in this process? Contact us.

By subscribing to the newsletter, you will receive all the news from the store in your email.

New products available in the store, articles about the shooting sports area, and all the offers and promotions carried out by our online store.

If you want to receive the latest news and promotions in your email, visit the bottom of any page on the site. There, in the "Newsletter" field, enter your email and send.

(you can unsubscribe at any time)

The products from the Mundilar store are organized into several categories on the left side of the screen. There you can find an area for each category of products such as pistols, rifles, PCP rifles, telescopic sights, ammunition, parts, clothing, among others.

When looking for specific products from a manufacturer, you can also select the desired manufacturer on the same left side of the screen, or by directly accessing the page www.mundilar.net/en/manufacturer-brands to see all the products from a brand available in the online store. If you are undecided about the best product for you, you can also choose to add them to the comparator.

Here you can compare various specifications in up to four products at the same time.

How to buy at Mundilar store?

1. Add the products to your cart

2. Check your shopping cart

3. Complete the purchase by filling in the necessary information

Questions in this process? Contact us.

Right of free contract resolution

If the User is not satisfied with the products received, under the General Law for the Defense of Consumers and Users, they have a period of fourteen (14) consecutive days to return all the products or, if they prefer, they can return any of the products included in the order, without any penalty and without the need to state their reasons.

However, the User assumes the direct return expenses to MUNDILAR AIRGUNS, whether they decide to return the entire order or only some of the products included in the order.

To formalize the return, the User must contact MUNDILAR AIRGUNS through the email address www.mundilar.net/en/contact-us, sending the duly filled resolution form.

Resolution form: https://www.mundilar.net/upload/ModeloFormularioLivreResolucao.pdf

Upon receipt of the User's email, MUNDILAR AIRGUNS will indicate the shipping method for the order to its offices or warehouses.

The User can send the product to the following offices/warehouses of MUNDILAR AIRGUNS:

- Warehouse in Portugal: Mundilar Airguns - Rua Manuel Martins Costa Lt 538, Fr A, R/C Esq, Praia da Vagueira 3840-277 Gafanha da Boa Hora - Portugal

MUNDILAR AIRGUNS does not assume any responsibility for the delivery company contracted by the User for the return of the order. Therefore, MUNDILAR AIRGUNS recommends to the User to demand from the delivery company the proof of delivery after the courier has deposited the product in MUNDILAR AIRGUNS warehouse, so that the User is aware that the product was correctly delivered to MUNDILAR AIRGUNS.

MUNDILAR AIRGUNS does not assume any responsibility for the address to which the User sends the order for its return. In the case of Europe, it should always be to our warehouse.

The return expenses of the order (such as shipping expenses through delivery companies) will be directly assumed by the User.

The products must not have been used and must present their respective labels, packaging, and, if applicable, the original documents and accessories that were delivered with them. If the User does not proceed in this way or if the product has suffered any damage, the User accepts that the product may suffer a devaluation or that MUNDILAR AIRGUNS may refuse its return.

Once MUNDILAR AIRGUNS verifies that the order is in the proper conditions, MUNDILAR AIRGUNS will proceed to the full refund of the amounts paid by the User.

If the User chooses to return the entire order, MUNDILAR AIRGUNS will refund all amounts paid (excluding shipping costs).

If the User wishes to return one or some of the products included in the order, MUNDILAR AIRGUNS cannot refund to the User the shipping costs paid for the entire order.

MUNDILAR AIRGUNS informs Users that the refund period of the amounts paid depends on the payment method selected by the User at the time of purchasing the product:

- If the User made the payment by credit/debit card, MUNDILAR AIRGUNS will refund the amount paid within 14 consecutive days from the date the User chose to resolve the contract.

- If the User made the payment through PayPal, MUNDILAR AIRGUNS will refund the amount paid within 24-48 business hours from the date the User chose to resolve the contract.

- If the User made the payment by cash on delivery, MUNDILAR AIRGUNS will refund the amount paid within 24-48 business hours from the date the User chose to resolve the contract, in this case, we need the User to provide us with their NIB.

In any case, MUNDILAR AIRGUNS will refund the amounts paid as soon as possible, always within 14 consecutive days from the date the User communicated their decision to resolve the contract.

Product exchange policy

MUNDILAR AIRGUNS does not allow the exchange of a product purchased by the User for another one available on the Site.

If the User wishes to exchange a product, they must exercise their right of resolution over it, in accordance with what is stipulated in point 6.2, and subsequently acquire the desired new product.